Last updated: September 24, 2026

This policy explains how Vera Labs processes and ships orders and how we handle damaged, defective, or incorrect items. It is part of our Terms & Conditions.

1. Where We Ship

We currently ship to addresses within the United States only. We do not ship internationally. Local delivery may be offered in select areas and will be shown as an option when available.

2. Processing Time

Orders are processed within 1 to 3 business days after your payment is confirmed. Orders are not processed or shipped on weekends or holidays. You will receive an email with tracking information once your order ships.

3. Shipping Rates and Delivery

• Free ground shipping is available on qualifying orders over $150, when offered in our current promotion. 2 Day Air and Next Day Air are available as paid upgrades. Transit time starts when your order ships. Next Day Air does not deliver on Saturdays.
• Shipping options and any shipping charges for other orders are shown on your order quote.
• Delivery times are estimates provided by the carrier and are not guaranteed. Weather, holidays, and carrier delays can affect delivery.

4. Address Accuracy

Please double check your shipping address before paying. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect or incomplete address, you may be charged to reship it.

5. Lost or Stolen Packages

Once a carrier marks a package as delivered, responsibility for the package passes to the customer. If your tracking shows delivered but you cannot find your package, contact us within 48 hours and we will help you open a claim with the carrier. We are not able to replace packages that are confirmed delivered by the carrier.

6. All Sales Final

To protect product integrity and the safety of all customers, research compounds cannot be returned or exchanged once they have shipped. All sales are final, except as described below.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or with the wrong item, we will make it right. To qualify:

• Email Support@veralabs.shop within 7 days of delivery
• Include your order number, a description of the issue, and clear photos of the item, packaging, and shipping label
• Keep the item and all packaging until your claim is resolved

Once your claim is approved, we will send a replacement or issue a refund for the affected item at our discretion. If we ask you to send an item back, we will provide return instructions and cover the return shipping.

8. Refunds

Approved refunds are sent back through the same payment method you used when possible, or another method we agree on with you. Please allow 5 to 10 business days for a refund to appear, depending on the payment service. Original shipping charges are refunded only when the issue was our error.

9. Order Changes and Cancellations

You may cancel or change an order at no charge before it ships by contacting us as soon as possible. Once an order has shipped, it cannot be cancelled or changed.

10. Contact Us

Vera Labs Customer Support
Email: Support@veralabs.shop
Phone: (877) 327-0807